Delivery time-frame can vary depending on the items you have ordered and/or the address specified for delivery.
On average, Standard Pallet deliveries are delivered within approximately 2-10 working days from when an order is placed.
We aim to dispatch all orders as quickly as possible but sometimes due to stock levels or other unforeseen reasons, delays can occur. Our website displays real time stock information for each product on our website along with future replenishment dates on items currently not in stock.
To deliver your order to you as soon as possible, please ensure your items are in stock at the time of checkout. Once you have placed an order, you will receive a confirmation email with your order number and link to tracking. You will receive further emails once your order has been dispatched by our specialist warehouse team. You can keep up to date with the progress of your order via track your order on the Bienal Vanity website.
We offer a next day delivery service to DMV area delivery addresses on all items currently held in stock at our distribution warehouse. Available delivery options will appear once you have calculated your delivery post code on stage 2 of the checkout. Orders must be fully completed, and all terms and conditions agreed to by no later than 12:00 am.
We will then aim to deliver your order the next working day. Please remember: We advise customers not to book tradesmen based on the estimated delivery dates.
Unfortunately, we do not offer an installation service. We recommend booking a professional to install purchased goods.
We always recommend you try to ensure someone is available at the property to accept delivery. Larger pallet couriers will contact you on the day to let you know a rough time for delivery, due to the size and cost, a signature is always required. If these deliveries are missed, they may require a re-delivery fee.
If the courier has left you a calling card you may contact them directly to rearrange delivery for a more convenient time. If you have not received a calling card, we will be able to assist you in re-booking delivery. Please email us at email@example.com or alternatively contact us via Live Chat and a customer service member will be happy to help.
You can track the progress of your order on our website. To do this you just need to enter your email address and order number on our Help Centre page or via Track My Order.
If you have received an incorrect item, please let us know within 48 hours using the Contact Us form, or by emailing firstname.lastname@example.org and somebody will look into it and contact you as soon as possible.
We aim to resolve these issues within 48 hours.
We estimate all standard deliveries to be delivered within 2-10 working days from the date an order is placed.
We use a selection of couriers to enable us to provide you with the best possible delivery service and price for your selected delivery type, including Fedex Fright, Estes, UPS Freight, XPO, ABF.
Entering your post code into the ‘Calculate Delivery’ form within the checkout will provide you with all delivery options available. If the items in your basket are held in stock at our distribution warehouse, the delivery option ‘Specific Day’ will allow you to select a specific date.
All orders can be collected from our warehouse in Chantilly. Simply choose Collect from Store when prompted for your delivery choice in the checkout process. However, please be aware that our products are housed in an off-site warehouse, and so your product will not be able to collect on the same day you order.
Once you have arranged to Curbside Pickup, we will contact you to let you know when your items arrive and are ready for collection, to save you from a wasted journey! Please be advised we have introduced a number of social distancing measures to ensure both our team and customers are kept safe.
For our Standard Pallet Delivery service, the courier will contact you once your order has been collected from our warehouse to arrange a suitable date for delivery. Delivery drivers are instructed to call you on the day of delivery, up to an hour before arrival.
We always recommend you try to ensure someone is home for the time of your delivery. Please be aware that if a delivery is missed, a re-delivery fee may apply.
If we have already dispatched your order, this will be at the courier delivering your orders own discretion.
Larger pallet couriers will contact you on the day to let you know a rough time for delivery, due to the size and cost, a signature is always required.
If you need to cancel an order for any reason, please get in contact with us immediately by email email@example.com or via the Virtual Assistant, providing us with your order reference number. If your order has been dispatched, we will do our best to contact the courier before delivery to cancel your order. However, if you have received a cancelled order, please return the item back to us within 7 days of receiving the parcel.
All goods must be returned unused and in original packaging. Please be aware that we cannot refund goods that have been damaged whilst in your possession. We are not responsible for any return costs associated with unwanted items, and you will need to arrange the shipping yourself to ensure safe return.